Clear Terms, Fair Care.
Your Rights, Respected.
Understanding your rights and responsibilities when you join our community. We believe in transparency and fairness in everything we do.
Please Read These Terms Carefully
These Terms and Conditions set out the rules for using our website. They are intended to protect both you and us. If anything is unclear, please don't hesitate to contact us before using our services.
1. Acceptance of Terms
By accessing or using the NextStep Living website (nextstepliving.co.uk), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website.
These Terms and Conditions apply to all visitors, users, and others who access or use our website. They do not constitute a contract for the provision of care services, which is governed by separate placement agreements.
NextStep Living Ltd is a company registered in England and Wales. Our registered number is [Company Number]. Our registered office is at [Registered Address], England.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use the website:
- In any way that violates applicable local, national, or international laws or regulations
- To transmit any unsolicited or unauthorised advertising or promotional material (spam)
- To impersonate NextStep Living, our staff, or any other person or entity
- To engage in any conduct that restricts or inhibits anyone's use of the website
- To introduce viruses, trojans, worms, logic bombs, or any other malicious or technologically harmful material
- To attempt to gain unauthorised access to any part of our website, server, or database
We reserve the right to disable your access to our website at any time if, in our reasonable opinion, you have failed to comply with any provision of these Terms.
3. Accuracy of Information
The content on our website is provided for general information purposes only. While we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind — express or implied — about the completeness, accuracy, reliability, or suitability of the information on our website.
The website does not constitute professional advice. Nothing on this website should be taken as legal, medical, social care, or financial advice. If you require professional guidance, please contact us directly or seek independent professional advice.
Availability information, programme details, and contact information are subject to change without notice. Please contact us directly to confirm current availability or service details.
4. Intellectual Property
All content on this website — including but not limited to text, graphics, logos, images, audio clips, video clips, and data compilations — is the property of NextStep Living Ltd or our licensed content providers and is protected by United Kingdom and international copyright law.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except as follows:
- Your computer may temporarily store copies of materials in RAM incidental to accessing and viewing those materials
- You may store files that are automatically cached by your web browser for display enhancement purposes
- You may print or download one copy of a reasonable number of pages for your own personal, non-commercial use
Any unauthorised use of our intellectual property is strictly prohibited and may result in legal action.
5. Third-Party Links
Our website may contain links to external websites that are not operated by NextStep Living. These links are provided for your convenience to supply further information. We have no control over the content of external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The inclusion of a link does not imply endorsement of the linked site by NextStep Living. We encourage you to review the privacy policies of any third-party sites you visit.
Any transactions you conduct with third parties found through or linked from our website are solely between you and that third party. NextStep Living shall not be liable for any loss or damage arising from any such transactions.
6. Limitation of Liability
To the fullest extent permitted by law, NextStep Living Ltd excludes all conditions, warranties, representations, or other terms which may apply to our website or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our website
- Use of or reliance on any content displayed on our website
- Interruption or cessation of transmission to or from our website
- Any bugs, viruses, or other harmful code that may be transmitted via our website
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
7. Safeguarding & Duty of Care
NextStep Living takes its safeguarding obligations extremely seriously. Our website does not collect safeguarding-sensitive information via online forms. Any concerns about the welfare of a young person should be reported directly to our designated safeguarding lead or, in an emergency, to the relevant statutory authority.
Our online services are not a substitute for emergency services. If you or someone you know is in immediate danger, please call 999. For non-emergency welfare concerns relating to a young person in our care, please contact our duty line directly.
We do not accept liability for the actions of website visitors who use the website in a manner contrary to these Terms, including any actions that may compromise the safety or welfare of a young person.
8. Referrals & Placement Enquiries
Submitting a referral or placement enquiry through our website does not constitute a placement agreement or guarantee of availability. All referrals are subject to assessment, availability, and formal contracting processes.
Information submitted via our referral forms is treated in accordance with our Privacy Policy. We will use referral information solely for the purpose of assessing suitability and responding to your enquiry.
Placement agreements, service user agreements, and commissioning contracts are governed by separate documentation and are not subject to these website Terms and Conditions.
10. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time. We will post any changes on this page and, where appropriate, notify you by email or a prominent notice on our website.
We encourage you to check this page periodically so you are aware of any updates.
11. Termination
We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including if you breach these Terms and Conditions. Upon termination, your right to use the website will immediately cease.
All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in those jurisdictions.