Your Data, Protected.
Your Trust, Respected.
We take the protection of your personal information seriously. Learn how we collect, use, and safeguard your data in line with UK GDPR and privacy regulations.
Who We Are
Lodge Group is a care home and support service for young people aged 16-25, based in the UK. We provide accommodation, guidance, and development programmes to help young people build independent lives. Our registered office is at 123 High Street, London, EC1A 1BB.
We're registered with the Information Commissioner's Office (ICO) under registration number ZA123456.
Information We Collect
We collect different types of information to provide you with the best possible support:
- Personal details (name, date of birth, contact information)
- Identification documents (passport, birth certificate, visa status)
- Health and wellbeing information relevant to your care
- Educational history and career aspirations
- Financial information for housing benefit or payment purposes
- Emergency contact details
- Communication history with our team
We only collect information that's necessary for your care and support. You don't have to provide everything, but it might affect the level of support we can offer.
How We Use Your Information
Your information helps us provide the best possible care and support:
- To assess your needs and create a personalised support plan
- To provide accommodation and day-to-day care
- To connect you with education, training, and employment opportunities
- To ensure your safety and wellbeing
- To process housing benefit or other payments
- To communicate with you and your support network
- To improve our services through feedback and outcomes
Legal basis: We process your information under the following legal bases: performance of a contract, legal obligation, vital interests, and legitimate interests.
Sharing Your Information
We only share your information when necessary and with your knowledge:
- Local authorities for housing benefit and care funding
- NHS services for healthcare coordination
- Educational providers for college or training programmes
- Social services when required by law
- With your consent, we may share with family or support workers
We never sell your personal information to third parties for marketing purposes.
Keeping Your Information Safe
We take data security seriously:
- All personal data is stored on secure, encrypted systems
- Access to your information is restricted to staff who need it for your care
- Regular security audits and staff training
- Secure data transfer protocols for any information sharing
- Two-factor authentication for all staff accounts
We're Cyber Essentials certified and follow NHS data security standards.
How Long We Keep Your Information
We keep your information for different lengths of time depending on its purpose:
- Care records: 8 years after your 18th birthday or 8 years after leaving our service
- Financial records: 7 years as required by HMRC
- Employment records (if you work with us): 6 years after employment ends
- CCTV footage: 30 days, unless needed for an investigation
Your Rights
Under UK GDPR, you have several rights regarding your personal information:
- Right to access: See what information we hold about you
- Right to rectification: Correct inaccurate information
- Right to erasure: Request deletion of your data (in certain circumstances)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a usable format
- Right to object: Object to certain types of processing
To exercise any of these rights, just contact our Data Protection Officer using the details below.
Cookies and Website Tracking
Our website uses cookies to improve your experience:
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Disabling cookies might affect how our website works.